Privacy policy

Vendor – Virtual Zone Ltd. The seller is the person with whom the Customer / User signs a distance contract for a specific item (item) in the online store.

Customer / User - Any person who uses the site in any way that has agreed to these Terms and Conditions.

Online Shop or Site - The website Virtualnazona.com , which serves as an online platform for offering goods for sale and for reaching agreement between a seller and a customer for the purchase and sale of a specific good (item).

Account –an element of the site that is binding upon purchase, consisting of an email, password, name and phone that allows only one customer to make a Purchase Order. [confidentiality of data] The account allows access to limited parts of the site where additional services are available and the history of some of the user's actions.  

Order is a request made by a Customer to purchase one or more specific goods (items) through the e-shop.  

Goods and Service - any subject of the purchase contract from the site.

Contract - any contract concluded between a Virtual Zone and a User for the purchase and sale of goods and / or services from the Site. These General Terms and Conditions are an integral part of this Agreement. Each individual Purchase Order is a separate contract. 

Bulletin, Brochure, Communication - Electronic Information Tools relating to products and / or services in the Virtual Zone e-shop without being bound by the information provided; the same may be sent via the e-mail to the User.  

Payment - collection or refund of funds resulting from the sale of a product or service.

COURIER - a trader who physically delivers the purchased goods to an address specified by the User and operates in accordance with the requirements of the Postal Services Act.

Agreement - Agreement / Agreement between Seller and Customer/User

Terms of Service / Rules are mandatory for all Users of the site and its use means that the User has been carefully consulted with them whenever they are used.

The terms and conditions set out the terms / conditions under which the User may use the site and its content in the event that no other valid agreement between the customer and the seller is available.

The terms and conditions may be changed unilaterally and at any time by Virtual Zone Ltd, and the Company reserves the right to make such changes without warning users. The changes will take effect immediately after their publication on the site.

Upon acceptance of the current Terms and Conditions, the User expressly agrees to the conclusion of contracts at a distance.

The site may contain links to external sites intended to provide additional information about the products and services concerned, and Virtual Zone is not responsible for the accuracy, completeness or reliability of such information and is not responsible for your use of the sites of the respective companies and organizations.

Virtual Zone has the right to terminate or refuse registration of a User without cause and without any indemnity or indemnity.

The ability to place orders only applies to persons over 18 years. By registering on the website and creating an account the person DECLARES that he / she is of full age.

The User and the Virtual Zone agree that electronic communication between them, including the use of a correct and specific account, has the power of a handwritten signature in their relationship.

Virtual Zone reserves the right to place advertising banners of any kind and / or links to any part of the e-shop under applicable laws.

All goods, including those in promotion, are sold and delivered until stocks are exhausted, even if they are not explicitly marked on the site.

If any of the provisions of these general terms and conditions for use of the site are invalid or unenforceable, regardless of the reason for this, the invalidation or applicability of the other provisions shall not result.

All content, graphics, databases, information, software, tableware, text materials and any other content on www.virtualnazona.com are intellectual property of the Virtual Zone and are protected by the Law of Protection of the Copyright and Related Rights of the Republic of Bulgaria. All trademarks cited on the site belong to their owners. The distance contract does not authorize the user to copy, distribute, publish, make available to third parties, modify in any way whatsoever any part of the content of the site except with the express consent of the Virtual Zone. Visitors to the site are not permitted to use for commercial purposes the information and graphic material posted on it, or parts thereof, to copy, forward, and so forth. without the prior written consent of Virtual Zone Ltd. If you violate these terms, your right to use this site automatically expires.

By sending an order to the site or by phone, the user agrees to receive the relevant product and / or service from the seller for a fee.

Virtual Zone notifies the customer by phone or e-mail for order registration, as well as for each stage of its processing. In this sense, the Virtual Zone has the right not to deliver any or all of the goods and / or services on the order. Then the sole responsibility of the seller is to return the pre-collected amounts to the order, if any.

The distance contract is considered to be concluded at the time of receiving an email or phone call that the order has been executed and delivered for delivery. The information provided by the customer, as well as these general terms and conditions, are an integral part of the contract at a distance.

Each Customer can use the site and register as well as create an order.

Virtual Zone reserves the right to restrict access to services, goods, orders, payment methods, etc. to any User at its sole discretion without prior notice or notice.

Virtual Zone is not responsible for any damage that the client suffers or may suffer as a result of this decision.

Every user is allowed to have only one account on the site. An account is not allowed to be shared between multiple clients, and the responsibility for all damages to such sharing lies with the customer.

All prices on the site are in BGN (BGN) with VAT included.

The prices on the site that are crossed by a line indicate the old price of the item in the store. These prices are informative and have no legal value.

The price of the products and services is that stated at the time of the order within the stock and / or during the promotional period, if any.

The delivery is not included in the price of the product, as well as the payment fees due. Before the completion of the order, Virtual Zone will indicate the value of the additional costs the client has to pay.

Virtual Zone reserves the right to change the prices of the goods and services at any time without first notifying the customer.

When presenting the goods and services, Virtual Zone reserves the right to use other products (accessories, etc.), which may not be included in the price of the product.

Virtual Zone does not guarantee the availability of any product and / or service that can be purchased from the site.

Virtual Zone may, at its discretion, issue discount codes. The period, scope, and expiration date are determined unilaterally by the Virtual Zone.

It is possible, after purchasing a good or service, to request the Virtual Zone to provide the customer with a Review of the Goods or Service Purchased upon registration.

Virtual Zone recommends site users to sign up for order. Registration, however, is not a mandatory condition. [privacy of data] It is the duty of each user to keep their site access data by not giving anyone the name and password to sign in to their personal profile as well as the information contained therein.

To place an order, the customer must add the desired goods to the shopping cart, following the instructions and steps on the site.

Each customer is required to specify the basic parameters according to the options given on the site: manufacturer, number, delivery, model, color, etc.

Finalizing your order, the customer agrees that all the information required for the purchase process is correct and complete at the time of the order.

Orders that are incomplete do not result in the registration of an order.

All orders depend on stock availability and are therefore either warranted or declined (subject to stock availability).

The customer can check the availability of each product on the product page on the site (which is below the price of the product).

Virtual Zone is not responsible for a product that is labeled "Not Available". Virtual Zone also reserves the right to refine the availability and delivery times by phone or e-mail with the customer.

Virtual Zone reserves the right to refuse and / or not to complete an order by prior notice to the customer, without any subsequent responsibilities or obligations for either party. Under such circumstances, Virtual Zone is required to recover the amounts paid by the customer, if any, without incurring any additional cost to the client.

By registering an order, the client agrees to contact the Virtual Zone using the contact details provided in the registration. This may be in connection with the order, but not just.

When contacting by email or telephone from a Virtual Zone with a client, the client commits to agree to the order made and to confirm all the details.

If you wish to cancel an order, please contact the Virtual Area at the office (Liulin 10, bl.145), or by phone (+359 2) 925 99 30, (+359 2) 925 99 31, ( +359 2 975 72 15, (+359 2) 975 72 16 and / or email [email protected]

Virtual Zone provides the following payment methods:

Cash payment - Payment is made on-place at the store

Paid payment - Payment is made at the time of delivery after the shipment is open and reviewed. The customer receives a warranty card, cash receipt and invoice (optional)

Card payment - Payment can also be made using a debit or credit card online or at a cashier in the Virtual Zone store. Supported cards are:

Maestro 

Visa

Visa electron

MasterCard

Borika

* Required condition for payment via a virtual POS is to have a registration made. Customer registration is available on the Operator's website. Required information is the following: name, surname, surname, PIN and correspondence address, phone number, email. Here is the password you selected.

Payment via bank transfer - You can transfer the following account: Raiffeisen Bank

IBAN: BG06 RZBB 9155 1066 5361 10

BIC code:     RZBBBGSF

*As a reason for payment, simply specify the product you choose.

After completing the order you will receive a pro forma invoice for payment and after you pay, we will send the ordered goods to the desired address

The prices of the goods and services in the Virtual Zone are final and include VAT, according to the current legislation.

A cash receipt and / or an invoice is issued for each payment of a product and / or service performed by the customer. Each customer agrees to receive the cash receipt / invoice physically together with the purchased item or electronically - sent to the email entered in the client account.

When making an invoice, the customer is required to provide all necessary information in accordance with the legislation in force for its issuance. If this is not met, Virtual Zone will only issue a cash receipt.

The customer is solely responsible for the accuracy of the information provided in his / her account. In order to prepare the invoice, the customer must make sure that the information given in the order is complete, correct and accurate.

The Customer agrees to make a payment in the manner it chooses and according to the agreed upon conclusion of the Contract at a distance and according to the conditions between the customer and the respective payment service provider.

In case that Virtual Zone does not receive a payment in accordance with the customer's chosen method, Virtual Zone has the right to consider the order invalid.

Virtual Zone reserves the right to specify the terms and availability of products and delivery by telephone or email at the time of order processing. Virtual Zone is not responsible for complying with delivery times for products that are designated to be only by request or delivery for a specified period and / or are not available in the Virtual Zone warehouse.

Site prices are in BGN and include VAT. The price of the product does not include the value of the delivery and the payment fees due. The user is required to provide a correct address, telephone and email to confirm the order made so that it can be activated. The presence of blank fields for feedback or the publication of false, incorrect or inaccurate information does not bind the Virtual Zone with the obligation to execute the order.

Virtual Zone offers every customer the opportunity to take the product directly from the Virtual Zone store (Liulin 10, bl.145) without paying for delivery.

Delivery time is calculated in working days.

Virtual Zone states that products that are ordered and in stock will only be sent when the payment is made.

The postal service provider assumes liability for the products during transport.

Virtual Zone advises clients to open their orders to the courier and, in the event of a failure, immediately notify the postal service provider.

How much does it cost

The delivery of goods is free of charge for the whole country at an order of over BGN 240 with VAT

Way of delivery

Virtual Zone Ltd delivers the merchandise to you with the help of courier companies Rapido, Econt express, Speedy for all address outside Sofia. Within the city of Sofia the deliveries are made by transporting the Virtual Zone.

When will I get the shipment?

Delivery is within 24 to 48 hours after the order - depending on availability and location. For the territory of Sofia the deliveries are made within the working day or up to 24 hours.

What is delivered to you?

The ordered goods are supplied with the necessary documents - invoice for purchase, warranty card.

Each shipment must be opened and reviewed before payment of the charge. We insist on this!

Virtual Zone provides the delivery of the goods only on the territory of the Republic of Bulgaria.

If a product can not be delivered to the Customer, Virtual Zone is required to notify it.

Before the completion of the order, Virtual Zone will indicate to the site the amount of additional costs that the client has to pay (if any).

The details regarding the delivery of the goods do not constitute a contractual obligation on the part of the Virtual Zone to effect the respective delivery on a specific date. Accordingly, the customer is not entitled to any compensation in the event that the date on which the seller has announced the delivery of the goods is not respected.

Virtual Zone or a representative of the customer's chosen courier company are committed to informing the customer by phone or email if sudden circumstances arise to prevent timely delivery.

The risk of loss or damage to the purchased products passes over to the customer at the time the customer or a third party designated by it, other than the courier service selected by the Virtual Zone, accepts the goods.